Ofereça ao seu cliente um atendimento online personalizado.
Ensure your clients feel comfortable with their hearing aids wherever there are. With TeleCare you can have any issues solved quickly by making adjustments remotely.
TeleCare also allows you to communicate live via voice or video call during the remote session.
Stay in closer contact with your clients via chat messages, voice or video call. You can use TeleCare to communicate directly via your clients’ smartphone. It takes less time than traditional practice visits and allows you to troubleshoot any problems as quickly and efficiently as possible.
Nível de Satisfação
Predict trial success with ease, by monitoring how your clients feel about their hearing experience on a daily basis. Clients get a daily reminder to leave a satisfaction rating in the Signia app. You can then see their ratings, comments and wearing time in TeleCare, so you can promptly intervene to help e.g. by remote tuning.
Give your clients the opportunity to get to know their hearing aid at their own pace. They can rate their experience of the situations they are in, which makes the differences between devices visible – and clients feel listened too. Making it much easier, to select the right hearing aid.
*Sivantos survey 2019
** White Paper, Gisele Munhóes dos Santos, Ph.D., 2019: Achieving Excellence in Customer Service with TeleCare
TeleCare permite que os fonoaudiólogos prosperem.
Patrícia Coradini, CEO Comunicare
TeleCare é a ferramenta ideal para a nossa indústria conquistar uma nova geração de usuários de aparelhos auditivos.
Daniel Braun, braun Hörgeräte GmbH & Co. KG
Graças a TeleCare, nós pudemos aumentar o nível de satisfação dos nossos clientes e aumentar o número de vendas.
Ofereça ao seu cliente um serviço flexível e moderno.
Comece agora.Teste a TeleCare - é gratuíto!
Get the most out of TeleCare.
What are the technical prerequisites for TeleCare? Quais são os pré requisitos técnicos para o funcionamento da TeleCare?
- The Signia hearing aids as well as the smartphone of your client should be compatible with the myHearing App. You can check the list of compatible devices on our website.
- Stable internet connection on your (WLAN or LAN with DSL/16MBit) as well as your client’s (WLAN, LTE or 4G) side is needed.
- A headset is needed for voice calls and additionally a webcam if you would like to make video calls.
- Os aparelhos auditivos Signia, assim como o smartphone do seu paciente devem ser compatíveis com o Signia App. Você pode checar a lista de compatibilidade no nosso site.
- Conexão estável de internet.
- Fones de ouvido são necessários para chamadas de voz assim como uma webcam para as chamadas de vídeo.
- How can I register and start to use TeleCare? Como eu posso me registrar e começar a usar a TeleCare?
Is TeleCare free of charge? O uso da TeleCare é gratuíto?
Yes. With TeleCare, we currently offer you the full range of the available feature set completely free of charge.
Are my personal data protected? Minhas informações pessoais são protegidas?
The data of your practice as well as clients are completely safe. We have multiple certifications and are in conformity with General Data Protection Regulation of the European Union. Moreover, the Telecare Portal is TRUSTe- and the myHearing app TÜV-certified. Sivantos has no access to your personal data.
The TeleCare Portal and all data related to it is stored on servers provided by Microsoft Azure. Access to these systems is highly restricted and controlled. Any access is logged and documented for audit purposes. Communication between HCP browser sessions or patient devices and the web servers is also secured and encrypted (with HTTPS).
How do you ensure that private client information remains confidential? A Signia garante que as informações dos pacientes são protegidas?
We are providing the highest data security and privacy. All data and all communication between the TeleCare Portal and the app on your client’s smartphone are encrypted. Access to the TeleCare Portal is protected by a password for every employee in your practice. You and your clients can be fully confident about data security.